I have a 2005 Monaco Diplomat and had a new awning installed about a year ago. Have not use the awning since new install and it will not retract and it is a Carefree don't know the model but it is he main awning, it will retract about half a turn but stops and will not move but it will go back to staring point. It sounds like the battery is very weak but I know the battery is charged up as it stays pugged in. I talked to the installer RV repair and sales the guy give me 0 information on the way to trouble it. I see a rip off, charging $200.00 per hour, they are the only shop in town that I would let them work on it, so you can see what to do now?