When I had my windshield replaced here in Florida National general kept referring me to their 3rd party handler after telling me I could get it fixed anywhere. Just as I pulled up to Lloyds Glass in Pensacola they basically threaten me that my replacement would not be approved or I would be responsible for a major portion. Told Lloyds Glass, they said don’t worry we will bill the Insurance company direct. Still got a bill from 3rd party. Lloyds handled it. $0 out of pocket.