Preston W Posted January 2 Share Posted January 2 (edited) We were on vacation this summer our Winegard Direct TV HD dish failed with the notice "antenna comm failure" We were told the dish was shot and had to order another one, at $2400 they don't come cheaply. When the tech installed the new dish and box, it went up ok, locked in on the satellites but when we went to put it down, the box fried. You could smelt the wires had overheated. He ordered a new box and circuit board and after installation, that fried as well. Then Winegard sent him the entire new bottom thinking maybe a wire was pinched inside. We just installed that and again it won't work and the box smells overheated again. Our electrical system checks out with no problems but -but the tech has never seen anything like it. 3 bad parts exchanged and it still won't work. He doesn't know what else to do? Has anybody had this difficulty lately with a Winguard Pro Traveler. It was ordered thru Camping World. Winguard has not tested the returned unit yet and we are waiting for them to get back to us. Any help would be appreciated. Edited January 2 by Preston W spelling error Link to comment Share on other sites More sharing options...
Ivylog Posted January 2 Share Posted January 2 Sounds like something is wired wrong. Link to comment Share on other sites More sharing options...
Preston W Posted January 2 Author Share Posted January 2 My tech thought there was a pinched wire when it first went out. The dish raised properly, and we got an dish comm error when we went to put it down. He got a new box and circuit board and he did the same thing. Now with a new base, it still did the same thing. Very frustrating. We are waiting for word from Winguard about what they found out when they got the base back. Thanks Link to comment Share on other sites More sharing options...
Ivan K Posted January 2 Share Posted January 2 Has he reused the controller cable from the old one? Maybe the short or whatever is there? I have second traveller over the years without changing the cable and have no problem but who knows. Link to comment Share on other sites More sharing options...
Preston W Posted January 2 Author Share Posted January 2 Well the tech did use the old cable to begin with and then we had the problem so then he installed the new cable. Interesting to note that we're in Missouri when we had a satellite problem I called DirecTV and got some person who started having me reprogram the size of the dish and tech stuff and right after that, I noticed the comm failure warning in the box but my tech said that had nothing to do with it. it's two different systems. Link to comment Share on other sites More sharing options...
cbr046 Posted January 2 Share Posted January 2 So a new harness from roof to receiver? If not, I'm wondering if something chafed in the roof space, or a pesky mouse chewed into the harness out of view. Maybe pull the harness at both ends and ohm out each end, then check for shorts between wires. - bob Link to comment Share on other sites More sharing options...
Preston W Posted January 2 Author Share Posted January 2 I have a nice big mouse and rat glue board out just in case. When the tech removed the old cable it was in pretty good shape and the new one is in there now. No vermin, so far! Link to comment Share on other sites More sharing options...
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