I googled the reset procedure yesterday and reset the thermostat twice, still have the same problem.
Am thinking will go on roof and check if wireing is still intact.
When on zone 2 (bedroom) when switching between modes, cool, HP, furnace and fan appear.
On zone 1 (living room) just cool, HP, and fan appear furnace does not appear in display.
Hope this explains without pics, but if neccessary will include pics in the future posts